.tickets-support-main{width:100%;max-width:1200px;margin:2rem auto;padding:0 1.5rem;flex:1;box-sizing:border-box}
.tickets-workspace{width:100%;color:var(--text-primary);font-family:inherit}
.tickets-workspace [hidden]{display:none!important}
.tickets-heading{display:flex;justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap;margin-bottom:1.25rem}
.tickets-heading h1,.tickets-heading h2{font-size:1.65rem;letter-spacing:-.025em;margin:0}
.tickets-heading p{font-size:.85rem;color:var(--text-secondary);margin:.35rem 0 0}
.tickets-heading-actions{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap}
.tickets-button{background:var(--bg-surface);border:1px solid var(--border-color);color:var(--text-primary);border-radius:6px;padding:.6rem .85rem;font-family:inherit;font-size:.85rem;font-weight:500;line-height:1.2;cursor:pointer}
.tickets-button:hover{border-color:var(--border-hover);background:var(--bg-surface-hover)}
.tickets-button.primary{background:var(--primary-accent);border-color:var(--primary-accent);color:var(--bg-color)}
.tickets-button:disabled{opacity:.45;cursor:wait}
.tickets-connection{font-size:.75rem;color:var(--text-secondary);display:inline-flex;align-items:center;gap:.4rem}
.tickets-connection:before{content:'';width:7px;height:7px;border-radius:50%;background:#8e8e93}
.tickets-connection[data-state=live]:before{background:#30d158}.tickets-connection[data-state=offline]:before{background:#ff9f0a}
.tickets-layout{display:grid;grid-template-columns:300px minmax(0,1fr);gap:1rem;min-height:600px}
.tickets-inbox,.tickets-conversation{background:var(--bg-surface);border:1px solid var(--border-color);border-radius:10px;min-width:0}
.tickets-inbox{display:flex;flex-direction:column;align-self:start;max-height:780px}
.tickets-filters{padding:1rem;display:grid;gap:.6rem;border-bottom:1px solid var(--border-color)}
.tickets-filters input,.tickets-filters select,.tickets-composer textarea,.tickets-new-form input,.tickets-new-form textarea{font:inherit;color:var(--text-primary);background:var(--bg-color);border:1px solid var(--border-color);border-radius:6px;padding:.65rem .75rem;width:100%;box-sizing:border-box}
.tickets-filters input,.tickets-filters select{font-size:.85rem}
.tickets-list{overflow-y:auto;max-height:620px;padding:.5rem}
.tickets-list-item{display:block;width:100%;text-align:left;background:transparent;border:1px solid transparent;border-radius:7px;padding:.85rem .7rem;color:inherit;cursor:pointer;font:inherit;margin:0 0 .2rem}
.tickets-list-item:hover{background:var(--bg-surface-hover)}
.tickets-list-item.selected{border-color:rgba(138,180,248,.35);background:rgba(138,180,248,.06)}
.tickets-list-top{display:flex;justify-content:space-between;gap:.5rem;align-items:start;margin-bottom:.35rem}
.tickets-list-title{font-size:.87rem;font-weight:600;overflow-wrap:anywhere}
.tickets-list-preview{font-size:.78rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tickets-list-meta{font-size:.7rem;color:var(--text-secondary);margin-top:.45rem;display:flex;justify-content:space-between;gap:.5rem}
.tickets-status{font-size:.7rem;border-radius:99px;padding:3px 7px;background:rgba(138,180,248,.1);color:#8ab4f8;white-space:nowrap}
.tickets-status.closed{background:rgba(255,255,255,.05);color:var(--text-secondary)}
.tickets-status.in_progress{background:rgba(255,159,10,.1);color:#ff9f0a}
.tickets-pagination{padding:.75rem 1rem;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--border-color);font-size:.75rem;color:var(--text-secondary)}
.tickets-conversation{display:flex;flex-direction:column;min-height:600px;overflow:hidden}
.tickets-thread-header{padding:1.25rem;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:start;gap:1rem;flex-wrap:wrap}
.tickets-thread-header h2{font-size:1.1rem;line-height:1.4;margin:0 0 .4rem;overflow-wrap:anywhere}
.tickets-thread-info{font-size:.75rem;color:var(--text-secondary);line-height:1.8}
.tickets-thread-actions{display:flex;align-items:center;gap:.5rem;flex-wrap:wrap}
.tickets-messages{padding:1.25rem;flex:1;min-height:320px;max-height:620px;overflow-y:auto}
.tickets-message{border:1px solid var(--border-color);border-radius:8px;padding:1rem;margin:0 0 1rem;background:var(--bg-color)}
.tickets-message.staff{border-color:rgba(138,180,248,.22);background:rgba(138,180,248,.025)}
.tickets-message-meta{display:flex;justify-content:space-between;gap:1rem;flex-wrap:wrap;font-size:.73rem;color:var(--text-secondary);margin-bottom:.65rem}
.tickets-message-author{color:var(--text-primary);font-weight:600}.tickets-message.staff .tickets-message-author{color:#8ab4f8}
.tickets-message-text{font-size:.9rem;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere;color:#c9c9c9}
.tickets-composer{padding:1rem 1.25rem;border-top:1px solid var(--border-color)}
.tickets-composer textarea{resize:vertical;min-height:95px;font-size:.9rem}
.tickets-composer-actions{display:flex;justify-content:space-between;align-items:center;gap:.5rem;flex-wrap:wrap;margin-top:.75rem}
.tickets-file-note{font-size:.7rem;color:var(--text-secondary);margin:.6rem 0}
.tickets-attachments{display:flex;flex-wrap:wrap;gap:.65rem;margin-top:1rem}
.tickets-attachment{background:var(--bg-surface);border:1px solid var(--border-color);border-radius:7px;overflow:hidden;width:160px}
.tickets-attachment img,.tickets-attachment video{display:block;width:100%;height:110px;object-fit:cover;background:var(--bg-color)}
.tickets-attachment button{border:0;background:transparent;color:var(--text-primary);font:inherit;cursor:pointer;width:100%;text-align:left;padding:.5rem;font-size:.73rem;overflow-wrap:anywhere}
.tickets-attachment .tickets-attachment-preview{display:block;padding:0;cursor:zoom-in;line-height:0}
.tickets-attachment a{display:block;font-size:.7rem;color:#8ab4f8;padding:0 .5rem .6rem;text-decoration:none}
.tickets-attachment-label{padding:.75rem;font-size:.75rem;color:var(--text-secondary);min-height:70px}
.tickets-selected-files{display:flex;gap:.5rem;flex-wrap:wrap;margin-top:.5rem}
.tickets-selected-file{display:flex;gap:.5rem;align-items:center;border:1px solid var(--border-color);padding:.35rem .5rem;border-radius:6px;font-size:.72rem;color:var(--text-secondary);overflow-wrap:anywhere}
.tickets-selected-file button{background:none;border:0;color:var(--text-primary);cursor:pointer;font-size:1rem}
.tickets-empty{padding:2rem;text-align:center;font-size:.85rem;color:var(--text-secondary)}
.tickets-error{font-size:.82rem;color:#f28b82;margin:.75rem 0;white-space:pre-wrap}
.tickets-dialog{color:var(--text-primary);background:var(--bg-surface);border:1px solid var(--border-hover);border-radius:12px;width:min(92vw,720px);max-height:90vh;padding:1.5rem;margin:auto;overflow:auto}
.tickets-dialog::backdrop{background:rgba(0,0,0,.8)}
.tickets-dialog-head{display:flex;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1rem}
.tickets-dialog h2{font-size:1.2rem;margin:0}
.tickets-dialog img,.tickets-dialog video{display:block;max-width:100%;max-height:65vh;margin:auto;object-fit:contain}
.tickets-media-dialog{box-sizing:border-box;width:min(96vw,1400px);max-height:94vh;max-height:94dvh;padding:1rem}
.tickets-media-dialog .tickets-dialog-head h2{min-width:0;overflow-wrap:anywhere}
.tickets-media-dialog .tickets-dialog-head>button{flex-shrink:0}
.tickets-media-body{overflow:auto;max-height:calc(94vh - 10rem);max-height:calc(94dvh - 10rem);background:rgba(0,0,0,.25);border-radius:6px}
.tickets-media-body img,.tickets-media-body video{max-height:calc(94vh - 10rem);max-height:calc(94dvh - 10rem)}
.tickets-media-body img{cursor:zoom-in}
.tickets-media-body.is-zoomed img{max-width:none;max-height:none;margin:0;cursor:zoom-out}
.tickets-media-actions{display:flex;gap:.6rem;flex-wrap:wrap;justify-content:flex-end;margin-top:.85rem}
.tickets-media-actions a{text-decoration:none}
.tickets-new-form{display:grid;gap:.75rem}.tickets-new-form label{font-size:.8rem;color:var(--text-secondary)}
.tickets-new-form textarea{resize:vertical;min-height:140px}.tickets-legacy-gallery{display:flex;flex-wrap:wrap;gap:.8rem}
.tickets-workspace :focus-visible,.tickets-dialog :focus-visible{outline:2px solid var(--primary-accent);outline-offset:3px}
@media(max-width:850px){.tickets-layout{grid-template-columns:1fr}.tickets-inbox{max-height:380px}.tickets-list{max-height:260px}.tickets-support-main{padding:0 1rem;margin:1.5rem auto}.tickets-conversation{min-height:500px}.tickets-messages{max-height:550px}.tickets-thread-header,.tickets-messages,.tickets-composer{padding:1rem}.tickets-heading h1,.tickets-heading h2{font-size:1.4rem}}
@media(max-width:600px){.topbar{padding:1rem!important}.topbar-user-btn>span:not(.topbar-pfp):not(.material-symbols-outlined){max-width:80px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar-nav{min-width:0}.topbar-user-btn{max-width:155px}}

/* NYSR markdown */
.tickets-message-text{white-space:normal;overflow-wrap:anywhere;}
.tickets-message-text p{margin:0 0 .5rem;}
.tickets-message-text p:last-child{margin-bottom:0;}
.tickets-message-text a{color:#8ab4f8;text-decoration:underline;}
.tickets-message-text code{background:rgba(255,255,255,.08);padding:.1em .35em;border-radius:4px;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:.85em;}
.tickets-message-text pre{background:rgba(0,0,0,.35);border:1px solid rgba(255,255,255,.08);border-radius:8px;padding:.7rem;overflow:auto;}
.tickets-message-text pre code{background:none;padding:0;}
.tickets-message-text ul,.tickets-message-text ol{margin:.3rem 0 .5rem;padding-left:1.3rem;}
.tickets-message-text blockquote{border-left:3px solid rgba(138,180,248,.4);margin:.4rem 0;padding:.2rem .8rem;color:#bdbdbd;}
.tickets-message-text h1,.tickets-message-text h2,.tickets-message-text h3,.tickets-message-text h4,.tickets-message-text h5,.tickets-message-text h6{margin:.5rem 0 .35rem;line-height:1.25;}
.tickets-message-text hr{border:none;border-top:1px solid rgba(255,255,255,.12);margin:.7rem 0;}